How do I add a word to an existing title

Technical assistance
1

Hello, I have the question of how I can add a woprt to a ticket title using a pointer-controlled rule

Current title “User cannot access homepage”

and when the timed rule starts the title should be "Company / User cannot go to homepage)

2

Zammad does not have any option to add or remove substrings of e.g. a title.
This technically can be achieved by using Zammads API, but I guess that’s not what you’re looking for.

3

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.