How can we delete an article or an attachment?

Technical assistance
1
  • Used Zammad version: 6.5.0
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu 22

We had one of our agents accidentally attach a document with proprietary information in a response to a customer’s ticket. I found this ( Deleting Records — Zammad System Documentation documentation ) but it doesn’t have anything specific to articles.

I’ve seen other topics like this one ( Extend Article Deletion Window with Admin-Controlled Settings ) that mention a time limit on deleting articles, but we are way past that at this point. It took an administrator finding the mistake before we noticed what had happened, and it was almost 2 days after the response.

Is there a way to delete the articles either via the command line or in the web-based interface at this point for us? Or, just the attachment?

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