- Used Zammad version: 5.0.3
- Used Zammad installation type: (package)
- Operating system: Ubuntu
- Browser + version: Firefox 96
hello all,
It’s about 2 things:
1- Once a ticket is processed, status “new” (State_id:1) cannot be selected anymore. With which attribute can I make this like status “open” always Available for agents ?
2- and I want to make status “new” as “default” for new phoneTickets. This is also disabled and cannot be edited via WebApp.
i found the following documentation but i could not implement my intentions with it.
https://docs.zammad.org/en/latest/admin/console/working-on-tickets.html