How can I find articles(!) with specific content

Technical assistance
1

Infos:

  • Used Zammad version: 6.0.0-1691946056.47e1e571.centos7
  • Used Zammad installation type: YUM from repository
  • Operating system: macOS
  • Browser + version: Firefox 116.0.3

Problem:

Especially when a ticket is very long, I often need to find specific posts (articles) where some text appears. Zammad search will only list the tickets and browser search does not find/show me text which is in the folded “See more” parts.

Is there a way to find the specific articles from within Zammad?

2

Really?
Chromium did when I last used it.

Actually firefox does as well:

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image985×127 19.7 KB

The only issue with that is that you don’t have the highlighting options because it’s hidden content. But your browser will jump to the position it found the string. At least on my machine™️.

Articles are part of tickets so no, not really. You can just try to condents your search.
Maybe something like "*thestuffiamsearchingfor*" might help

3

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