How are new Ticket Attributes/Objects sorted?

[SEGGER-NV]

We are using additional ticket attributes to track some additional information per ticket e.g.:

Last we added the serial_number attribute. We expected that it would slot in below everything else as the order of the attributes can’t be changed via the GUI.

However it appears that the sorting works differently.
Could you share how? It is not quite clear to me.

Best regards

[ecomsilio]

Hi @SEGGER-NV

This might help you:

Change order of custom ticket objects

Correct, Zammad sorts those Objects alphabetically. Technically you change the position key of the affected attributes. While these changes are update save, please be careful as fiddling around with objects can potentially break your installation. (aka. don’t delete things from objects that are disabled to edit within the UI ) First of all, the following page will show you how to play around with Zammads rails console (aka. the console you need for the below commands): https://docs.za…

Cheers,
Gijs

[SEGGER-NV]

Hi Gijs,

yes that is what I was looking for. Thank you.

Best regards,