hosting Zammad on apache2 keeps timing out

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: CentOS9

Expected behavior:

  • Using apache2 (httpd on CentOS9) to host Zammad should work (given that when using NGINX it works, but using apache2 it doesn’t)

Actual behavior:

  • Apache2 gives “Job for httpd.service failed because a timeout was exceeded”, nothing to be found why it times out in /var/logs/httpd/error.log or /opt/zammad/log/production.log
  • The weird thing is that Zammad’s web interface is accessible for a minute or 2 and when httpd then gives error, the web interface is no more accessible

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Steps to reproduce the behavior:

  • Install Zammad as package
  • Install ElasticSearch
  • Stop Nginx service
  • copy config file from /opt/zammad/contrib/apache2/zammad.conf to /etc/httpd/conf/httpd.conf
  • add “Listen 80”, “User = apache, Group = apache” and required “LoadModules” to the config
  • Start httpd service
2

Anyone that could help?

3

bump, been 2 weeks …

4

Let me put this straight for your expectation management:
This is a free community without any guarantee or warranty of getting help.
If you expect commercial grade support here, I’m afraid you’re at the wrong place.

We do provide commercial grade support for Support contract users: zammad.com