Hosted instance mixed up with self-hosted instance

Technical assistance
#1

Infos:

  • Browser + version: Google chrome 100.0.4896.127

Expected behavior:

  • Show the Zammad “bird” on the login page

Actual behavior:

  • The image from my onprem instance is shown

Steps to reproduce the behavior:

  • Register a custom logon on your onprem instance
  • Ask for a trial version of hosted zammad - hilfe42.zammad.com
  • Logout
  • Try to login again

Auswahl_717
Auswahl_7171486×1265 69.8 KB

#2

If that logo is bound to your domain, we will find it and add it to your instance.
This is part of our magical image services.

This has nothing to do with on premise or not.

#3

Thx. The logo was configured within my on prem instance. Then I asked for a hosted instance using a completely different domain and the logo showed up there. I don’t know why and I think it is an error. But never mind…

#4

As I said. Clearbit and images.zammad.com are “clever”.

image

Your website actually holds the logo in question. It’s a feature.