Infos:
- Used Zammad version: 7.0.1-1776265154.aa2a8181.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu Jammy
- Browser + version: Firefox
Can anyone help me understand why this trigger is not working as I’d expect it to?
Requirement: All emails that are coming in between now and Friday evening should be replied to with the same message (holiday message).
My trigger (selective):
- Match all (AND)
- Type is email
- Sender is Customer
- Updated at - after (absolute) - 29.04.2026 17:00 (that was 7 hours ago from now)
- Updated at - before (absolute) - 01.05.2026 17:00 (that’s tomorrow evening)
- Match any (OR)
- Action is created
- Action is updated
I sent 10 test emails from my private email address (set as customer), none of them would trigger a reply. I tried removing the second updated at condition, no change. I tried switching from selective to always, no change. I tried entirely removing the OR clause with the two actions, no change.
Triggers generally work, though.
What am I missing?