We’ve been trying to download our Zendesk tickets which consists of around 250,000 tickets, but we seem to be hitting a limit of 19,000 tickets. I have tried running the job via the console and via the GUI but both seem to hit 19k exactly and stop.
I can’t see any logs for it anywhere either to tell me why, I’ve checked production.log and docker logs for railsserver and scheduler.
production.log in /opt/zammad/log/production.log is basically empty and only has this from when it was first setup
I, [2025-04-02T06:18:19.208391#11451-7460] INFO -- : Using Zammad's file store as Rails cache store.
I, [2025-04-02T06:18:19.208681#11451-7460] INFO -- : Using the File back end for Zammad's web socket session store.
W, [2025-04-02T06:18:19.521350#11451-7460] WARN -- : Database doesn't exist. Skipping allowed_request_origins configuration.
If I look at the docker logs for railsserver as well they don’t shed any light on the import.
I assume I’m missing something obvious here though.