Used Zammad version: 6.5
- Used Zammad installation type: source
- Operating system: ubuntu 22.04
- Browser + version: any
Expected behavior:
Customer Sets email as high importance, Zammad change priority to high
Actual behavior:
Zammad ignores this high importance, its not even an option in triggers to be able to use mail importance
Steps to reproduce the behavior:
send email from mail client (we use outlook 365) set email importance to high, Check Zammad and it shows nothing about the email being important
you can download the raw email and see the flag is indeed in the email