Hide the "Customer" field when creating tickets and declare it unnecessary?

  • Used Zammad version: 6.2.0-1705920690.db7738e0.bookworm
  • Used Zammad installation type: package
  • Operating system: Debian 12.4.0
  • Browser + version: Firefox 121.0.1

Yesterday I installed Zammad under Debian for our small IT company.
We only want to use Zammad for tickets that we create ourselves. The customer will not be able to create tickets via e-mail or similar.

I was able to set everything up so far, but I ran into a minor problem.
When creating a ticket, the “Customer (customer_ID)” field must be filled in. Here it is not enough to enter a customer name, but a user must be created for the customer.
This is not necessary for us and only hinders the creation of tickets.
I know that you cannot delete the system objects. That is also fine. I have already created a new object “Customer” as a pure text field, which meets our requirements. However, I have not yet managed to hide the “Customer” field. Not even with the core workflows.

Is there a solution for this? We will only create the tickets internally and process them internally.

Thank you very much

Tickets cannot exist without their group and their customer. These are mandatory fields.

So sorry, what you want to achieve is not possible.