Hide State Field in Overview

Technical assistance
1

Infos:

  • Used Zammad version: latest
  • Used Zammad installation type: (source, package, docker-compose, …): apt
  • Operating system: Ubuntu 22 LTS
  • Browser + version: latest FF

Good morning everyone,

I tried to hide some not used state fields, e.g. “Waiting for close”. We set up a Core Workflow “hide fields” on both Ticket Creation and Refresh.
The state is hidden during the creation and single edit process in the ticket. But if I select multiple tickets in the overview the state is visible in the bottom bar.
Is there another setting which we can select to completly hide something like that or do I have to disable this state via rails console?

Thanks for assistance.

2

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