Helpdesk for website run on multiple domains

I was wondering if it’s possible to have single Zammad to handle website run on multiple domains. So far I’ve extended ticket object to have “domain” field. Based on that I wish:

  1. To send response emails from different domains. That is if ticket has domain set to “” then the response would come from, if ticket has domain set to, then
  2. To have email signature content based on domain field. I’ve configured its template to include #{ticket.domain} but it does not work (even though the ticket has domain field filled).
    Are those things possible?
1 Like

Hey there,

sorry for the delay in this topic.
Official Zammad does not support multiple organizations within one instance and / or several domains.

What you can do to workaround this “problem”:
This only can apply, if you do not use catchalls for several domains

You could create an E-Mail-Account and group per domain. This enables:

  • Signature per Domain
  • the correct reply address

This will not affect your work, if you configure your overview to take a look into all groups being necessary.

Let me know what you think :slight_smile:

Thanks. I am not that familiar with Zammad, but it seems it might work.

Unfortunately I do have catchall between multiple domains. So I guess I’ll need to rethink my setup. Unless there could be some other workaround. Like having proxy email account (which catches,, with filters which would forward emails to specific inboxes (preferably and I guess it would work well with receiving emails, the problem would be with sending them out with proper “from” or reply-to field.

Anyway, I guess I’ll need to work something out.


Zammad has “Filters” (found in the Settings at E-Mail-Channel, second Tab) that can be used for further filtering.
You can set conditions for doing things to an incoming E-Mail, just like filtering for the “To”-Field.

Currently Zammad only supports AND-Conditions. To-Field should be enough with “contains”.

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