Help with Email Trigger

Technical assistance
1

Hello!

I have a problem with using the triggers to send an email. Here is my trigger configuration:

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When I create a ticket, a new tag “Test Tag” is created, but there is no email sent to the customer.

I have also already set up an outbound email, but did not set up an inbound email. I’m receiving system notification for ticket updates, but I can’t seem to get the trigger to send an email to the customer when I create a new ticket.

Do I need to set up an inbound email for the trigger to work? If not, what is the cause of this problem?

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These are email channel settings.

Thank you very much for the assistance!

2

Hi!

It looks like you’ve only have email notifications set up. You need to add a separate email channel in the top section “email accounts” of your second screenshot to be able to send and receive emails.

3

Just as an additional explanation for op: notifications are e-mails that are sent to agents automatically from Zammad. Everything going to the customer or mails sent through triggers need a configured e-mail channel. If you don’t want to use an inbox there is a trick to configure the e-mail channel with only an outgoing server, but you still need to configure it to be able to send mails.