Help: [solved ]Opps.. I'm sorry, but you have insufficient rights to open this Ticket. note with all tickets

[dvnkln]

Hey @skepto,

which roles does your user have?
Go to Admin → Users → find your user and click on it

Which agent permissions are set in these roles?
Go to Admin → Roles → click on the assigned roles

Here’s a small explanation for those permission i’ve written in another topic:

Ticket Permissions Question

Hey @Premyslaw, if i got you right you’d need READ and CHANGE. This permits the role to - well - read a ticket (if you search for it) and edit an existing ticket. That way you can’t create a ticket for said group, nor see those tickets in an overview or act as an agent for that group. To break all rights down for you: READ - Have a look at existing tickets. CREATE - Create tickets. CHANGE - Edit existing tickets. OVERVIEW - See tickets in an overview. FULL - Full access. Makes you selec…

cheers