- Used Zammad version: 2.9
- Used Zammad installation source: (source, package, …)
- Operating system: Linux
- Browser + version: Chrome latest, Safari latest
- be able to open and change tickets
- " Opps… I’m sorry, but you have insufficient rights to open this Ticket." note with all tickets, even the ones I am owner off
What did I do?
I am the admin of our Zammad instance which has just been installed and put into operation. Great job building Zammad btw!!!
Now I have added more e-mails and introduced a new nomenclature for roles, groups and overviews and renamed everything accordingly. (e.g. before: Bundesvorstand, now: BV.Vorstand)
Now I suddenly can’t open any more tickets. I have removed all the hooks in the agent settings and set them again. I should have full access to all tickets. But no change. The other agents can still use Zammad normally.
Is this bug known? What can I do to search for errors?
Many thanks in advance!