Zammad,
It would be nice to have multiple chat notification, something like “group channel notification”.
In our scenario, for each group, we usually have a channel with the same name on MatterMost (Slack alternative) and it would be nice to have a notification from that group on the same channel.
I think it is possible to create a webhook to solve the problem, but if you are able to extend the “slack integration plugin”, it will be a better way to do it, and I think everyone will use and love it.
You already have the slack plugin, if you extent that like the “trigger section” it will be awesome.
Cheers,