Infos:
- Zammad version: 6.4.0
- Used Zammad installation type: package
- Operating system: debian 11
- Browser + version: Firefox 132.01, Chrome Mobile aktuell
Issue Summary:
Users with the ticket.customer role can create tickets in the standard group/pool when using the desktop version of the platform. However, when they log in for the first time via the mobile view, they encounter an issue: although they receive a green success message saying the ticket has been created, the ticket is not actually created. In the browser console, the following error is logged:
“GraphQL error - Exceptions::Forbidden]: Access forbidden by Gql::Types::GroupType, Path: ticketCreate undefined”
Expected behavior:
When a customer logs in via the mobile view for the first time, they should be able to create tickets in the standard group/pool, just like they can in the desktop view.
Actual behavior:
- When a new customer user logs in via mobile view for the first time and submits a ticket, a green message appears saying the ticket was created, but no ticket is actually created.
- The error message in the console (“Access forbidden by Gql::Types::GroupType”) indicates a permissions issue with the ticketCreate request.
- If the customer switches to the desktop version and submits the ticket, everything works fine, and the ticket is created in the Standard Group/Pool.
- After this, the customer can return to mobile view and successfully create tickets, with no further errors.
First Login via mobile view
Create Ticket:
Nothing to see, in the list of new created tickets
Console Error Firefox
Login via Desktop View
The ticket was generated successfully
Login via Mobile View again
Create new Ticket “Testticket2”
Ticket was successfully created now in Mobile View with no console error.
