I am running a Zammad 5.2.3 with Elastic Search.
I have connected an Grafana Instance to ES.
Now I want to create a metric that shows a time series with all articles created by agents.
I tried a little with the lucene queries but can’t figure out how to do it.
The result is not correct here because noone from our team write replies to the customer before 9 o’clock.
Thanks a lot.