Google Workspace mails setup

Technical assistance
1

Infos:

  • Used Zammad version: This is Zammad version 6.1.0
  • Used Zammad installation type: (source, package, docker-compose, …) docker compose
  • Operating system: Centos
  • Browser + version: N/A

Expected behavior:

  • Customer to receive notification that we received their support request

Actual behavior:

  • No automated message is sent. Person who is allowing Zammad to reuse their email account, receives a copy of each agents message.

Steps to reproduce the behavior:

  • Create a email group in admin.google.com (I set ours to support@****.)
  • Add the member who’s email account will be used by Zammad.
  • Create App password on this persons account.
  • Create a filter for all messages sent to support@****. to give each message a label “Zammad Ingress”. I also make sure these don’t hit the inbox.
  • Configure Zammad to take incoming messages from this account where they have the label from the previous step attached. remove messages from mail server. This is done in the Google Channel settings
  • Configure Zammad to send messages using this account and set the app password as the password. This is done in the Email Channel settings
  • I made sure the Trigger for sending this notification to customers was enabled.
    it is the following settings:

Action Execution: (Selective)
Conditions:
Action is created
Type is email
State is new
Sender is Customer

Execute Changes on Objects: Email
Visibility: Publilc
Recipient: Customer

Active: Active

2

I’ve looked into this some more and I think the email channel is for notifications only so I’m going to focus on that.

I don’t actually know if the trigger is attempting to execute or if its a problem on the email side.
How do I go about debugging triggers?
I shelled into the rails container and found a production.log however it only had 2 entries in it.

3

I decided to remove a security feature from our google workspace.
This was to allow only known addresses to be used to send from for mail coming from the ip address the zammad system is on.
I don’t think this can be enabled when trying to use zammad with Google Workspaces.
The helpdesk is sometimes using my email address when sending messages out which I still need to figure out.

I also discovered that the production log is not used by zammad. everything is sent to stdout

4

Cannot much to thge situation but…

That is correct in docker universe.

5

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