Google Mail Migration


  • Used Zammad version: 5.2
  • Used Zammad installation type: package
  • Operating system: ubuntu 20.0.4
  • Browser + version: Version 102.0.5005.115 (Official Build)

Expected behavior:

  • Migrating email channel to google Oauth. Expected to have inbound and outbound emails from zammad.

Actual behavior:

  • Inbound works fine but emails can’t be sent from zammad - error message Can’t use Channel:Driver: :Smtp: #«Net::OpenTimeout:
    execution expired>

Steps to reproduce the behavior:

  • Migrate email from channel to google oauth

Here are additional logs for this error -

I, [2022-06-18T12:45:33.372285 #706-40866500]  INFO -- : fetching imap ( port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=true,auth_type=XOAUTH2)
E, [2022-06-18T12:45:33.948275 #706-182660] ERROR -- : Can't use Channel::Driver::Smtp: #<Net::OpenTimeout: execution expired>
E, [2022-06-18T12:45:33.948415 #706-182660] ERROR -- : execution expired (Net::OpenTimeout)
lib/core_ext/net/smtp.rb:11:in `block in do_start'
lib/core_ext/net/smtp.rb:10:in `do_start'
app/models/channel/driver/smtp.rb:84:in `send'
app/models/channel.rb:257:in `deliver'
app/jobs/ticket_article_communicate_email_job.rb:56:in `perform'
app/models/scheduler.rb:378:in `block (3 levels) in worker'
app/models/scheduler.rb:376:in `block (2 levels) in worker'
app/models/scheduler.rb:372:in `loop'
app/models/scheduler.rb:372:in `block in worker'
E, [2022-06-18T12:45:33.990185 #706-182660] ERROR -- : Can't use Channel::Driver::Smtp: #<Net::OpenTimeout: execution expired>