Here are additional logs for this error -
I, [2022-06-18T12:45:33.372285 #706-40866500] INFO -- : fetching imap (imap.gmail.com/email@domain.com port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=true,auth_type=XOAUTH2)
E, [2022-06-18T12:45:33.948275 #706-182660] ERROR -- : Can't use Channel::Driver::Smtp: #<Net::OpenTimeout: execution expired>
E, [2022-06-18T12:45:33.948415 #706-182660] ERROR -- : execution expired (Net::OpenTimeout)
lib/core_ext/net/smtp.rb:11:in `block in do_start'
lib/core_ext/net/smtp.rb:10:in `do_start'
app/models/channel/driver/smtp.rb:84:in `send'
app/models/channel.rb:257:in `deliver'
app/jobs/ticket_article_communicate_email_job.rb:56:in `perform'
app/models/scheduler.rb:378:in `block (3 levels) in worker'
app/models/scheduler.rb:376:in `block (2 levels) in worker'
app/models/scheduler.rb:372:in `loop'
app/models/scheduler.rb:372:in `block in worker'
E, [2022-06-18T12:45:33.990185 #706-182660] ERROR -- : Can't use Channel::Driver::Smtp: #<Net::OpenTimeout: execution expired>
Zammad uses port 587
for SMTP which may differ to the one you’ve used before.
Timeout basically means that the application is unable to reach the stated email server.
This most likely is caused by firewall restrictions.
system
Closed
December 9, 2022, 2:25pm
4
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