Global Setting to Auto-Expand Show More links by default

  1. Original issue:
  • Zammad hides large notes underneath a “show more” link.
  1. Which are one or two concrete situations where this problem hurts the most?
  • Users currently miss any text pasted below screenshots responses, etc. because they are hidden by “show more” links.
  1. Why is it not solvable with the Zammad standard?
  • There is no “expand notes by default” setting available.
  1. What is your expectation/what do you want to achieve?
  • To have a global option within zammad to “show all notes as fully expanded by default” OR “do hide notes underneath show all links for long notes”


  • What roles/people are involved: Agents + Users