Title: Give access to certain report templates to customers
- What is your original issue/pain point you want to solve?
We would like customers to browse through reports that are relevant to them without them seeing reports they should not see
- Which are one or two concrete situations where this problem hurts the most?
If we want to give our clients a weekly or monthly report on our actions, how much time we spent, etc… we have to do it manually or use scripts or another app.
- Why is it not solvable with the Zammad standard?
We can only give access to everything from the report, we can’t choose a specific template.
- What is your expectation/what do you want to achieve?
Be able to choose who can see a reporting template would be great.
Another way to do it may be to only allow users to see the reports of the tickets they can read. Because I believe, right now anyone can see any ticket they want in the reporting section if they have access to said section.
Your Zammad environment:
- Average concurrent agent count: 5
- Average tickets a day: 30
- What roles/people are involved: customers