Getting Error while resetting the password when Two factor Authentication is Enabled


  • Used Zammad version: 6.2.0
  • Used Zammad installation type: (source, package, docker-compose, …) Package
  • Operating system: Oracle Linux 8.9
  • Browser + version: Google Chrome Version 125.0.6422.142

Expected behavior:

  • Password reset should work properly without any error even if the two-factor authentication is enabled.

Actual behavior:

  • While doing password reset we are getting error message like “the password could not be set. Please contact administrator” but actually password got changed and also received notification.

Steps to reproduce the behavior:

  • Note :- Two factor authentication need to be enabled first.
  • Click on “Forget Password” from login screen.
  • Open the “Password Reset Link” from the Email notification.
  • Provide the new password and click “Submit”

Hi @arjun.m2615058. Could you please update to the current version of Zammad and retest it? Thanks.

Hi @fliebe92 ,

From version 6.2.0 to V6.3.1 right?

6.3.1 is the current version, exactly.