we have some cases when agents often forget to clarify things.
For example, they let “Service type” set to “remote” if they worked at the customers office.
We would not bill the travel costs then and, if the customer has a “remote flatrate”, won’t bill anything.
In those cases I would like to have a warning “Did you really solve that remote?” when closing the ticket.
Also, a “did you put in accounted time?” would be great.