German translation not working


Changing Profile language to German (“Deutsch”) is not working. Other languages are loaded as expected.

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: (source, package, …) package
  • Operating system: Ubuntu 18.04 LTS
  • Browser + version: Chrome 76.0.3809.100

Expected behavior:

  • Changing language to German (“Deutsch”) shows german transaltions for the site

Actual behavior:

  • Changing language to German (“Deutsch”) keeps language in english, changing to french, spanish, dansk, … translates the site to the selected language

Steps to reproduce the behavior:

  • Open user profile
  • Change user language to German (“Deutsch”) => No translation
  • Change user language to any other language e.g. French (“Francais”) => Translated as expected

That issue has been fixed about 2 weeks ago and should be available within your Zammad by now.
If not, hit “Get latest translations” and you should be fine.

Hi Marcel

Updated Zammad to newest release by apt-get and got latest translations…

No change.
Transaltions are displayed correct but not applied

Best regards

Did you do a clean reload of the webapp in the affected browser?

Yes, cleared cache of the browser
Also tried another browser - without success

You can try clearing the application cache by running:
zammad run rails r 'Cache.clear' via console.
Normally an application restart is not necessary but might help too.

This is a screen from a fresh installation:

That did the trick
Thank you

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