Function to prohibit agents to close the tickets without any comments

Feature requests
1

It will be great if there were function to prohibit agents to close the tickets without any comments

3 Likes
2

Agreed.
I would love to teach my agents to properly document their decisions, even the obvious ones.

3

First - don’t try to make Zammad do things that must be solved by corect process ogranization.

Second - this feature called “Core Workflow”

4

I f you know the solution so give some advice how to implement it using core workflof please… I tried but did not find how to do it

5

As a professional implementer of technical compliance I humbly disagree. Processes are nice, but if they require too much knowledge of people to not make mistakes they are not productive.

1 Like
6

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