Infos:
- Used Zammad version: 5.4.0-1678891710.3caa4004.jammy
- Used Zammad installation type: package
- Operating system: ubuntu 22.04.2
- Browser + version: chrome
Expected behavior:
- Backup a zammad on ubuntu 20.04 with latest package version : 5.4.0-1678873230.90fef43e.focal
to restore to zammad with ubuntu 22.04.2 at latest version : 5.4.0-1678891710.3caa4004.jammy
Actual behavior:
- when restoring :
i have this error :
# Clearing Cache ... /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’: libssl.so.1.1: cannot open shared object file: No such file or directory - /opt/zammad/vendor/bundle/ruby/3.1.0/gems/openssl-3.1.0/lib/openssl.so (LoadError)
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/openssl-3.1.0/lib/openssl.rb:13:in
’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/activesupport-6.1.7.3/lib/active_support/key_generator.rb:4:in<main>' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/application.rb:6:in
’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails.rb:13:in<main>' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/all.rb:5:in
’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/config/application.rb:5:in<main>' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/command/actions.rb:22:in
require_application!’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/command/actions.rb:14:inrequire_application_and_environment!' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/commands/runner/runner_command.rb:33:in
perform’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/thor-1.2.1/lib/thor/command.rb:27:inrun' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/thor-1.2.1/lib/thor/invocation.rb:127:in
invoke_command’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/thor-1.2.1/lib/thor.rb:392:indispatch' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/command/base.rb:69:in
perform’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/command.rb:48:ininvoke' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/railties-6.1.7.3/lib/rails/commands.rb:18:in
’
from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:inrequire' from /opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in
require’`
Steps to reproduce the behavior:
- backup zammad with the provided script on ubuntu 20.04 with latest zammad package
- restore this package on ubuntu 22.04.2 with latest zammad package