Freshdesk Migration Documentation

Technical assistance
1

Infos:

  • Used Zammad version: 4.1
  • Used Zammad installation type: (source, package, docker-compose, …) docker-compose
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox 90

Expected behavior:

  • Documentation for Freshdesk Migration

Actual behavior:

  • Can’t Find any

Can someone let me know where the documentation on using the Freshdesk migration tool is?

Thanks

2

Right now there’s no freshdesk migrator documentation.
Basically following the process sould be working quite flawlessly via UI.

It migrates the same stuff the OTRS import migrates.

3

Thank you for the information.

I was mostly wondering how to do another run of the migrator. It takes several hours, and I wanted to add any new tickets that had been created in Freshdesk.

I ended up not needing this. I did our update on the weekend, and only had one new ticket to add. Which I did manually.

Thanks

4

Freshdesk and Zendesk migrator does not support differential runs after importing.
That’s a technical limitation as of now. Technically the OTRS migrator does work a lot different.

1 Like
5

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