Freshdesk Migration Documentation


  • Used Zammad version: 4.1
  • Used Zammad installation type: (source, package, docker-compose, …) docker-compose
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox 90

Expected behavior:

  • Documentation for Freshdesk Migration

Actual behavior:

  • Can’t Find any

Can someone let me know where the documentation on using the Freshdesk migration tool is?


Right now there’s no freshdesk migrator documentation.
Basically following the process sould be working quite flawlessly via UI.

It migrates the same stuff the OTRS import migrates.

Thank you for the information.

I was mostly wondering how to do another run of the migrator. It takes several hours, and I wanted to add any new tickets that had been created in Freshdesk.

I ended up not needing this. I did our update on the weekend, and only had one new ticket to add. Which I did manually.


Freshdesk and Zendesk migrator does not support differential runs after importing.
That’s a technical limitation as of now. Technically the OTRS migrator does work a lot different.

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