Fresh install 3.2.X User and Group search not possible

Technical assistance
1

Expected behavior:

  • In the Searchbar, it should be pussible to search Users/Customers or Groups
  • When you create a Ticket, you should be able to search and then select a User to assign the Ticket to.

Actual behavior:

  • When you search for a User it says: " There is no match for your search."
    *When you are creating a Ticket, and want to assign it to a User, the are no Users who are displayed.

Steps to reproduce the behavior:

  • Just search for any User in the searchbar. BUT: Tickets are found in the searchbar(not only the ones assigned to the searched user)
2

Please ensure your elasticsearch is running and the index is current.
Please provide your elasticsearch’s version.

3

Running : curl -XGET ‘localhost:9200’ gives me the following lines:

{
“name” : “node-1”,
“cluster_name” : “zammad”,
“cluster_uuid” : “jWTBzMfGRyGM0nqFDBiDyg”,
“version” : {
“number” : “7.6.0”,
“build_flavor” : “default”,
“build_type” : “deb”,
“build_hash” : “7f634e9f44834fbc12724506cc1da681b0c3b1e3”,
“build_date” : “2020-02-06T00:09:00.449973Z”,
“build_snapshot” : false,
“lucene_version” : “8.4.0”,
“minimum_wire_compatibility_version” : “6.8.0”,
“minimum_index_compatibility_version” : “6.0.0-beta1”
},
“tagline” : “You Know, for Search”
}

So elasticsearch is currently running on version 7.6.0

4

Please downgrade your Elasticsearch to ES 7.5.x.

ES 7.6.x is not even 7 days old and not yet supported or rather seems to bring issues.

If you still want to try, you might want to ensure your index is up to date and working:
zammad run rake searchindex:rebuild

5

I think new users and testing zammad from fresh installed facing that problem because they only followed the documentation how to install zammad and elasticsearch.

I Suggest to have option or notes how to install elasticsearch 7.5.x version in our documentation

Thank You

6

Thanks for the Information, but how can I install zammad with Elasticsearch Version 7.5.X?
And could you make a list of all dependencies that zammad needs with the currently working version.

Thank you

7

apt install elasticsearch=7.5.0 …?