FR: Take not of automatisation run on ticket (like triggers do)

We have a customer that would like to know when a automatisation has run.

Problem is: Customer uses automatisations for sending reminders on regular basis to the customer if the ticket applies to the criteria. The problem is that the agent can’t see if the customer has been notified.

That’s the reason why it would be great to log the incident and (even better because of hosted instances) put an information into the ticket, if it has been triggered by met criteria.

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Since it’s kinda part of an old request i had:

I’m totally into it.


A thanks for the hint, oversaw this!
Let’s reuse the old thing then!