Forgot password does not work


  • Used Zammad version: 5.0
  • Used Zammad installation type: package
  • Operating system: Mac
  • Browser + version: Safari

Expected behavior:

  • Password request

Actual behavior:

  • no mail arrives

Steps to reproduce the behavior:

  • Regardless of whether a password is forgotten or a new registration is carried out, no mail arrives at the customer.

all other mail work,
The customer receives an answer to the creation of a ticket by e-mail.
customer receives mail on a reply from support etc.

only if you klick forgotten your password, or if you have re-registered, there are no mail arrives ?!

did I forget to activate something?

Thanks in advance

Any hints in your production.log possibly?
Also, note that these kind of mails come from Zammads notification channel and not from your regular email channels for support mails.

The fitting documentation part to this matter can be found here:

Hi there,

i reinstalled zammad, now everything works fine.
many thanks for the help.

Many greetings


This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.