Forgot LogIn on Webinterface

Hey, Sorry i’ve got a very stupid question. I created a new system with zammad based on UCS-Server and forgot my login. Is there any way I can get my LogIn back? Maybe i entered a wrong E-Mail Adress. If I click on “forgot password” it says that the user is not used. The only thing i find in the docs, is how to change users or passwords if you know their E-Mail adress. I didn’t change any settings on zammad itself and already tried to deinstall and install it again but the login was safed. Maybe you can help me.

Thank you

  • Used Zammad version: 3.1.0-7
  • Used Zammad installation source: (source, package, …)
  • Operating system: Univention
  • Browser + version: Google Chrome Version 80.0.3987.132

Most proberbly (and hopefully) the first use is still administrator. The following requires you to run a rails console (rails c) within the railsserver container of Zammad:

Above will return the verify first user you supplied during creation. With that mail address you might have a chance.

If not and in case LDAP is activated, you might want to ensure your user account has administrative rights - in that case the ldap usename or ldap mail address is the way to go.

Edit: Please note that Zamamd will lock your account after a number of failed login tries which might lead in above error message as well.

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