Apart from your subject, there’s nothing that is identical on mail replies from that list.
This is the reason why Zammad technically can’t detect follow ups and thus creates new tickets.
OK, but what can be the reason that zammad can´t use the same subject within one ticket with Re: Aw: pre-words if mails are sent within mailing lists? The subject is identical at each case.
While the subject is identical, the sender is not.
Technically the subject does not count as reference.
OK, so mailing lists are not working the same like direct mails work and shouldn´t be used if I don´t want to have different tickets per answer. Is there any possible solution in the future which you´ve got on your roadmap?
We generally don’t provide information on upcoming features, sorry.
If you provide the ticket number of your ticket in the subject, you’d be fine.
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