First solution in reports

[PeterS812]

Hello, tell me please what does “first solution” means in reports?

[Bozo0511]

You can find a description in our SLA dokumentation:
https://admin-docs.zammad.org/en/latest/manage/slas/how-do-they-work.html

[PeterS812]

Thanks for answer I read the manual before post the question. In manual there is no such term as “First Solution”

[Bozo0511]

Hi,