First response time is 0

Infos:

  • Used Zammad version: zammad 3.3
  • Used Zammad installation source: (source, package, …)deb package
  • Operating system: ubuntu 18.04
  • Browser + version: edge

Expected behavior:

  • In the report downloaded, I found when both ticket create time and first response time are non-working time, the first response time will be 0. Is there a way to make a system seting ,then the real first response time will be recorded?

Actual behavior:

  • don’t know how to set up

Steps to reproduce the behavior:

Just to clarify: Which report are you talking about?
Report report or time accounting export?