- Used Zammad version: zammad 3.3
- Used Zammad installation source: (source, package, …)deb package
- Operating system: ubuntu 18.04
- Browser + version: edge
- In the report downloaded, I found when both ticket create time and first response time are non-working time, the first response time will be 0. Is there a way to make a system seting ,then the real first response time will be recorded?
- don’t know how to set up