Firing trigger from other trigger not working

Technical assistance
1
  • Used Zammad version: 6.4.0
  • Used Zammad installation type: package
  • Operating system: Debian 12 (Zammad), Windows 11 (Client)
  • Browser + version: Chrome 131

Expected behavior:

  • Trigger should fire another trigger

Actual behavior:

  • Trigger fires only on user input, but not on other trigger

Steps to reproduce the behavior:

I implemented a handover note if the user is changed. Core workflow shows the handover note field and set it mandatory.

Then a trigger appends an article with the handover note:

image
image1293×493 19.6 KB

Then another trigger should fire to empty the field handover note, if the owner wants to do another handover:

image
image989×328 12.3 KB

This trigger is only fired if I enter the Text “Besitzer geändert” manually, but not if it’s inserted by a trigger.

As a workaround I call Node-Red by Webhook and empty the handover note by API-call from Node-Red. Is working well but it should be possible inside Zammad without those workarounds.

2

Sorry just so that I get the full scope of your plan…
You’re trying to cause a trigger to fire based on the trigger based text…?

Have you tried naming the two triggers in alphabetical order and basically fire on the same condition?

As triggers run in order, that just or… might… work.