Firing trigger from other trigger not working

Technical assistance
1
  • Used Zammad version: 6.4.0
  • Used Zammad installation type: package
  • Operating system: Debian 12 (Zammad), Windows 11 (Client)
  • Browser + version: Chrome 131

Expected behavior:

  • Trigger should fire another trigger

Actual behavior:

  • Trigger fires only on user input, but not on other trigger

Steps to reproduce the behavior:

I implemented a handover note if the user is changed. Core workflow shows the handover note field and set it mandatory.

Then a trigger appends an article with the handover note:

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Then another trigger should fire to empty the field handover note, if the owner wants to do another handover:

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image989×328 12.3 KB

This trigger is only fired if I enter the Text “Besitzer geändert” manually, but not if it’s inserted by a trigger.

As a workaround I call Node-Red by Webhook and empty the handover note by API-call from Node-Red. Is working well but it should be possible inside Zammad without those workarounds.