Find knowledge base entry from ticket

[bendergruppe]

Infos:

• Used Zammad version: 3.1.0 (latest version)
• Used Zammad installation source: source
• Operating system: Ubuntu 18.04
• Browser + version: all

We have created a few KB entries and set them to internal for visibility.
From the KB entry, I can link a ticket.

But if i want to link a KB entry from a ticket in the request answer field, the search symbol appears briefly and nothing happens after that.

If I enter only one keyword and press ENTER, at the top “no such object” appears .

I have already set the visibility to public, but that was’nt the trick.

Do we have to start an idexing or anything else?

thx for help
Andreas

[MrGeneration]

Normally the searchindex will be updated automatically.
If this issue appears since updating from 3.0.x to 3.1.x, please rebuild your index with:

rake searchindex:rebuild

If this is a fresh install, you might want to ensure that your background jobs are fine:

rails r 'p Delayed::Job.count < this should be near to 0!

If rebuilding fails, ensure your elasticsearch service is working.

[bendergruppe]

that doesn’t fix the problem. Index rebuild looks like this

if we use ?? in the Ticket, then KB-entry will be displayed.
However, if we try to search for “related answers” on the right side, no result is displayed.

Incidentally, we have updated directly from 2.9.0 to 3.1.0.

[MrGeneration]

Hey Andreas,

thank you very much for clarifying the problem!
I’m afraid, you found a bug!

I already filled a bug report for you.
Let’s hope for a soonish fix

Issue: Linking Knowledgebase answers within Ticket impossible

[thorsteneckel]

Hey @bendergruppe! I just wanted to let you know that we found and fixed the issue via https://github.com/zammad/zammad/commit/d4afb0e8679cff6f343d574527aaeb0c75668627

We won’t do a stable backport but we will release a new stable version soon.