Final solution report

Feature requests
1

Hi,

is it possible to create a form for a final solution report for every ticket?
As workaround, would it be possible to create templates for creating a comment that could be used to add a standard note at the end of each ticket?

2

Probably you can use a trigger as workaround.
Options> Trigger> on status change “open” to “closed” > add “note”.

3

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