Filtering mail ticket

  • Used Zammad version: 4.1
  • Used Zammad installation type: source
  • Operating system: Linux
  • Browser + version: Opera 77.0.4054.64

Expected behavior:

Hi, we are receiving mails from a call-centre with this data (some data blurred due privacy :slight_smile: )
Is it possible to take out the mailaddress, house address, location etc and automatic filter it to objects?
Everytime it is the same mail, only different data. So no changes in the basic text.

Steps to reproduce the behavior:

  • Already searching for a bit, but maybe someone already know how to fix this?


sorry thereโ€™s currently no logic to filter out specific information to populate fields with those.
Best catch, if the mail comes from a form any way, would be to use the API which can do that job for you.

Other wise this currently would be a custom development.

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