Feedback System

[MrGeneration]

No, Zammad does not provide a feedback system as of this moment.
This looks like a duplicate of this thread:

New Feature Suggestions: Feedback Score, Advanced Agent Rights

Hello, I would like to make suggestions to include the following features : Feedback System : The Customer should be able to give a feedback on the close tickets (Rating of 1-5) and/or notes of feedback which will be added to the agent’s cumulative/average feedback scores. This will help a lot in evaluating an Agent’s performance Advanced Agent Rights : Separate access rights could be created to allow/disallow an Agent to : a. Merge tickets b. Change Customer Owner of the Ticket (I a…

And sorry for your last question, we generally do not provide roadmaps or ETAs for features / bug fixes.