Feature Request: Static Objects/Fields

Feature requests
1

  1. What is your original issue/pain point you want to solve:
    Sometimes while filling out tickets, users need to be provided some information or presented with a file or form (purchase order, licensing form, other required documents) to fill out, etc.

  2. Which are one or two concrete situations where this problem hurts the most?

First example: I’d like to use core workflows to present users fields of information I need from them about an application they are requesting to implement. Some of this information they will likely need to aquire from their vendor. I’d like to be able to go to Objects → Add Object → Type: File Download and then upload a file they will be presented with when the object is displayed later via a core workflow.

2nd Example: I may want to be able to add some explainer text at some point within a ticket creation display vs. asking for input. IE: I’d like to be able to go to Objects → Add Objects → Type: Static Text Area and type “Information for Application Implementations are typically available from the application vendor. If you do not have this information already, please contact the vendor and ask them for the following information prior submitting this request, as it will be required for IT to implement the application into the environment.”, which I could then display as text (not a text input) if they are submitting an application intake request. I’m currently able to accomplish this as a text area and setting it to read-only, but it would look much nicer as just text on the page vs. a text area set to read-only.

  1. Why is it not solvable with the Zammad standard?
    Only input type objects are available for creation.

  2. What is your expectation/what do you want to achieve?
    Add two object types:

  • Static Text - for displaying a block of text on the page (as text, not a read-only text area)
  • File Download - for presenting a file for download to the end user

Your Zammad environment:

  • Average concurrent agent count: 10-15
  • Average tickets a day: 30
  • What roles/people are involved: IT Agents/end-users
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