Failed to install Zammad via Package on Debian

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1-1718860451.0f341764.bookworm
  • Used Zammad installation type: package - via apt-get following the installation guide
  • Operating system:
    5.15.153.1-microsoft-standard-WSL2 #1 SMP Fri Mar 29 23:14:13 UTC 2024 x86_64 GNU/Linux
  • Browser + version: Edge - newest

Expected behavior:

  • zammad should work

Actual behavior:

  • zammad isn’t starting

I created a new debian distribution under wsl and installed zammad via the apt-get package as stated in the installation guide.

The first problem was that the database was not created under postgres because the permission was missing. I did this manually (sudo -u zammad /bin/rails/ db:create & sudo -u zammad /bin/rails/ db:migrate)

Now zammad still doesn’t start and I don’t know what the problem is. However, I also have to say that I am currently still a newbie when it comes to Linux.

Here is the journalctl -report with the error.

Does anyone have any idea why this might be?

Jun 20 09:35:42 SE02 zammad-web-1.service[59396]: => Booting Puma
Jun 20 09:35:42 SE02 zammad-web-1.service[59396]: => Rails 7.0.8.4 application starting in production
Jun 20 09:35:42 SE02 zammad-web-1.service[59396]: => Run `bin/rails server --help` for more startup options
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]: Exiting
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]: bundler: failed to load command: script/rails (script/rails)
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]: /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/inflector/methods.rb:278:in `const_get': wrong constant name Store::Provider:: (NameError)
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:       Object.const_get(camel_cased_word)
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:             ^^^^^^^^^^
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/inflector/methods.rb:278:in `constantize'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/core_ext/string/inflections.rb:74:in `constantize'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/config/initializers/store_provider_check.rb:11:in `block in <main>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:92:in `block in execute_hook'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:85:in `with_execution_control'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:90:in `execute_hook'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:76:in `block in run_load_hooks'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:75:in `each'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/activesupport-7.0.8.4/lib/active_support/lazy_load_hooks.rb:75:in `run_load_hooks'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/application/finisher.rb:87:in `block in <module:Finisher>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/initializable.rb:32:in `instance_exec'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/initializable.rb:32:in `run'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/initializable.rb:61:in `block in run_initializers'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:228:in `block in tsort_each'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:350:in `block (2 levels) in each_strongly_connected_component'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:431:in `each_strongly_connected_component_from'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:349:in `block in each_strongly_connected_component'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:347:in `each'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:347:in `call'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:347:in `each_strongly_connected_component'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:226:in `tsort_each'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/tsort.rb:205:in `tsort_each'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/initializable.rb:60:in `run_initializers'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/application.rb:372:in `initialize!'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/config/environment.rb:7:in `<main>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from <internal:/opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from <internal:/opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bootsnap-1.18.3/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:30:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/zeitwerk-2.6.15/lib/zeitwerk/kernel.rb:34:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from config.ru:5:in `block in <main>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/builder.rb:116:in `eval'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/builder.rb:116:in `new_from_string'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/builder.rb:105:in `load_file'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/builder.rb:66:in `parse_file'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:349:in `build_app_and_options_from_config'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:249:in `app'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:422:in `wrapped_app'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:312:in `block in start'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:379:in `handle_profiling'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/rack-2.2.9/lib/rack/server.rb:311:in `start'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/commands/server/server_command.rb:38:in `start'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/commands/server/server_command.rb:143:in `block in perform'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from <internal:kernel>:90:in `tap'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/commands/server/server_command.rb:134:in `perform'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.1/lib/thor/command.rb:28:in `run'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.1/lib/thor/invocation.rb:127:in `invoke_command'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/thor-1.3.1/lib/thor.rb:527:in `dispatch'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/command/base.rb:87:in `perform'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/command.rb:48:in `invoke'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/railties-7.0.8.4/lib/rails/commands.rb:18:in `<main>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from <internal:/opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from <internal:/opt/zammad/vendor/ruby-3.2.4/lib/ruby/3.2.0/rubygems/core_ext/kernel_require.rb>:38:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bootsnap-1.18.3/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:30:in `require'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from script/rails:8:in `<top (required)>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli/exec.rb:58:in `load'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli/exec.rb:58:in `kernel_load'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli/exec.rb:23:in `run'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli.rb:492:in `exec'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/vendor/thor/lib/thor/command.rb:28:in `run'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/vendor/thor/lib/thor/invocation.rb:127:in `invoke_command'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/vendor/thor/lib/thor.rb:527:in `dispatch'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli.rb:34:in `dispatch'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/vendor/thor/lib/thor/base.rb:584:in `start'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/cli.rb:28:in `start'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/exe/bundle:37:in `block in <top (required)>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/lib/bundler/friendly_errors.rb:117:in `with_friendly_errors'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/vendor/bundle/ruby/3.2.0/gems/bundler-2.4.22/exe/bundle:29:in `<top (required)>'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/bin/bundle:121:in `load'
Jun 20 09:35:43 SE02 zammad-web-1.service[59396]:         from /opt/zammad/bin/bundle:121:in `<main>'
Jun 20 09:35:43 SE02 systemd[1]: zammad-web-1.service: Main process exited, code=exited, status=1/FAILURE
Jun 20 09:35:43 SE02 systemd[1]: zammad-web-1.service: Failed with result 'exit-code'.
Jun 20 09:35:43 SE02 systemd[1]: zammad-web-1.service: Scheduled restart job, restart counter is at 261.

Steps to reproduce the behavior:

2

WSL(2) is not a suitable host system as many, many things are not available in that kind of virtualization. systemd is such a candidate for example. Please use a proper virtual machine beside of WSL.

3

Yes, I thought that was the reason. I was hoping that I could test it before I put in a lot of effort to set up a VM so that it doesn’t run directly in the live system.

By the way, it runs smoothly under Ubuntu in WSL.

Thanks for the fast respond!

4

Use virtualbox to run it locally on a windows machine and you’re good.
Can’t speak for Ubuntu, just know that Debian is drastically castraded on WSL.

5

I run Zammad on Debian 12 on WSL2 fine. Only difference compared to the Zammad package installation documentation was to enable systemd-support:

This was the only extra step that I needed to do. So, I guess you ran into some issues in the installation process. As you mention “apt-get”, you may have used a 3rd-party installation manual? The official documentation uses “apt”. There is not much of a difference between “apt” and “apt-get”, I just take that as a hint, that you didn’t use the official documentation to install Zammad.

So my suggestion:

6

Thanks for the detailed information. That solves my problem :slight_smile:

Topic can be closed.

7

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