Infos:
- Used Zammad version: 5.4.1
- Used Zammad installation type: package
- Operating system: CentOS7
- Browser + version: Chrome
Hi All,
I tried to create email inbound and outbound using test@mydomain.com but unfortunately LOGIN failed. I’m not sure if the host was not correct or not. I even tried host name imap.mydomain.com but still failed to create. Same case host name using smtp.office365.com which is successful to spiceworks but not for zammad inbound outbound.
But if using default email domain like test@outlook.com, the email inbound and outbound was successfully created using same host name outlook.office365.com
Is there some specific host name for a certain mydomain.com?
I think mydomain.com was using host outlook.office365.com
Expected behavior:
- Email inbound and outbound was created
Actual behavior:
- LOGIN failed.
Steps to reproduce the behavior:
- Create new email inbound using mydomain.com
This is my production logs:
I, [2023-05-30T15:50:11.213228 #909-111720] INFO – : Started POST “/api/v1/channels_email_inbound” for 10.16.162.57 at 2023-05-30 15:50:11 +0800
I, [2023-05-30T15:50:11.225895 #909-111720] INFO – : Processing by ChannelsEmailController#inbound as JSON
I, [2023-05-30T15:50:11.226356 #909-111720] INFO – : Parameters: {“adapter”=>“imap”, “options”=>{“realname”=>“TEST”, “email”=>“test@mydomain.com”, “group_id”=>“1”, “host”=>“outlook.office365.com”, “user”=>“test@mydomain.com”, “password”=>“[FILTERED]”, “ssl”=>“ssl”, “port”=>“993”, “folder”=>“”, “keep_on_server”=>false}}
I, [2023-05-30T15:50:11.256446 #909-111720] INFO – : fetching imap (Sign in to Outlook port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)