After Updating Zammad (and Elasticsearch) the search is not working anymore, we got some errors during the installation (see below).
Infos:
- Used Zammad version: 3.5.x
- Used Zammad installation source: Ubuntu package
- Operating system: Ubuntu 18.04.5 LTS
- Elasticsearch version: 7.9.3
- Browser + version: Chrome 86.0.4240.111
Expected behavior:
Working search function
Actual behavior:
Search is not working: “There is no match for your search” after updating Zammad
Steps to reproduce the behavior:
Install ingest-attachment reproduces the behavior:
The configuration of Elasticsearch during the update failed at this point:
Configuring Elasticsearch…
-> Installing ingest-attachment
-> Failed installing ingest-attachment
-> Rolling back ingest-attachment
-> Rolled back ingest-attachment
Exception in thread “main” java.net.ConnectException: Connection timed out
at java.base/sun.nio.ch.Net.connect0(Native Method)
at java.base/sun.nio.ch.Net.connect(Net.java:574)
at java.base/sun.nio.ch.Net.connect(Net.java:563)
at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:588)
at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:333)
at java.base/java.net.Socket.connect(Socket.java:648)
at java.base/sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:290)
at java.base/sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:182)
at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:474)
at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:569)
at java.base/sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:265)
at java.base/sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:372)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:189)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1194)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1082)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:175)
at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(HttpsURLConnectionImpl.java:142)
at org.elasticsearch.plugins.InstallPluginCommand.urlExists(InstallPluginCommand.java:418)
at org.elasticsearch.plugins.InstallPluginCommand.getElasticUrl(InstallPluginCommand.java:374)
at org.elasticsearch.plugins.InstallPluginCommand.download(InstallPluginCommand.java:305)
at org.elasticsearch.plugins.InstallPluginCommand.execute(InstallPluginCommand.java:251)
at org.elasticsearch.plugins.InstallPluginCommand.execute(InstallPluginCommand.java:224)
at org.elasticsearch.cli.EnvironmentAwareCommand.execute(EnvironmentAwareCommand.java:86)
at org.elasticsearch.cli.Command.mainWithoutErrorHandling(Command.java:127)
at org.elasticsearch.cli.MultiCommand.execute(MultiCommand.java:91)
at org.elasticsearch.cli.Command.mainWithoutErrorHandling(Command.java:127)
at org.elasticsearch.cli.Command.main(Command.java:90)
at org.elasticsearch.plugins.PluginCli.main(PluginCli.java:47)