Failed: assets 404 not found - zammad loading page

Technical assistance
1

Infos:

  • Used Zammad version: latest
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: Chrome

Expected behavior:

  • It was expected that the initial setup screen for Zammad would appear.

Actual behavior:

  • Only the logo with the word “loading” is shown.

Steps to reproduce the behavior:

  • Opening the URL in any browser and right-clicking > Inspect to check for error logs. The error logs when inspecting the page show a 404 error for two assets: application-d58... and application-367....
    I have already run the command RAILS_ENV=production bundle exec rake assets:precompile on the server, but nothing worked.

The logs

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Logs in /var/log/nginx/zammad.error.log

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2

I ran into a similar issue once when I was setting up a new instance of Zammad for testing. I didn’t do much digging on errors; since it was a new system I ended up rolling back to before the installation and installing again.

Might have just been some weirdness during the install. Is it possible to rebuild/rollback the machine and do a fresh install? Generally easier than troubleshooting since it is a new install.