Facebook integration

  • Used Zammad version: 3.3
  • Used Zammad installation source: (source, package, …) via DEB
  • Operating system: ubuntu 18.04
  • Browser + version: chrome

Expected behavior:

  • Seeing my facebook account linked to zammad on channels

Actual behavior:

  • this site is unaccessible

Steps to reproduce the behavior:

Your browser is telling you what’s wrong.
It cannot reach the server from the location you’re at.

So most likely you simply provided facebook with a wrong callback URL that doesn’t work.

Check the URL in your browser and ensure it is correct (and working).

Yes, thank you it was http not https in the callback URL ,but now when I linked it I am not recieving - in my zammad FaceBook channel - comments when I creat a new post, I can only see my post as ticket and my own comments.
I did creat a trigger called FacebookOpen like in : Facebook comments but nothing changed.

Thank you for helping me !

I’m sorry, I’m afraid I can’t follow.
You’re saying that if you create a new post on your timeline you can’t see any answers on this post except your own ones?

Exactly, I can’t see them in my zammad instance, I do see them on Facebook.
Thank you.

Hello again, I do have this is the production log file where the trigger I did set for facebook get executed but skipped for the next loop ?
info : " Skip trigger because was already executed for this object "

I, [2020-03-26T10:48:12.633750 #11730-69952539609980] INFO – : Execute trigger (FacebookReopen/4) for this object (Ticket:113/Loop:1)
I, [2020-03-26T10:48:12.665658 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexJob (Job ID: 3c0e2203-3461-4060-aecf-da82329d4d85) because of already existing jo$
I, [2020-03-26T10:48:12.665802 #11730-69952539609980] INFO – : Enqueued SearchIndexJob (Job ID: 3c0e2203-3461-4060-aecf-da82329d4d85) to DelayedJob(default) with argumen$
I, [2020-03-26T10:48:12.666938 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexAssociationsJob (Job ID: b9b3708b-884a-4c2c-96fb-7d10a5da5701) because of already$
I, [2020-03-26T10:48:12.667060 #11730-69952539609980] INFO – : Enqueued SearchIndexAssociationsJob (Job ID: b9b3708b-884a-4c2c-96fb-7d10a5da5701) to DelayedJob(default) $
I, [2020-03-26T10:48:12.671695 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexJob (Job ID: 9a7f5bcb-0815-4bff-9b09-e4b9fd719e78) because of already existing jo$
I, [2020-03-26T10:48:12.671817 #11730-69952539609980] INFO – : Enqueued SearchIndexJob (Job ID: 9a7f5bcb-0815-4bff-9b09-e4b9fd719e78) to DelayedJob(default) with argumen$
I, [2020-03-26T10:48:12.683871 #11730-69952539609980] INFO – : Skip trigger (FacebookReopen/4) because was already executed for this object (Ticket:113/Loop:2)
Could this be why I am not recieving the comments ?

This message is normal and just indicates that Zammad broke out of a potential loop.
This happens if a trigger would have fired twice for the same operation and thus we only run it once.

I honestly currently can’t tell why this is happening, but am a bit short on time to proberbly test it. Sorry.

Thank you for your reply, just one question I can’t see the permission after linking the account to zammad , in the documentation screenshots provided by zammad there are permissions. do you have any idea ? Thank you.


Looks like the account you used to link to facebook with isn’t having any facebook pages.

Thank you for reply, I made sure that the account was linked to a facebook page, as I said before I do receive the posts and comments of the admin but I do not receive people’s comments.