Facebook integration

[nafissa]

• Used Zammad version: 3.3
• Used Zammad installation source: (source, package, …) via DEB
• Operating system: ubuntu 18.04
• Browser + version: chrome

Expected behavior:

• Seeing my facebook account linked to zammad on channels

Actual behavior:

• this site is unaccessible

Steps to reproduce the behavior:

• I followed the steps on the documentation : https://admin-docs.zammad.org/en/latest/channels/facebook.html

• But the two lasts steps are not completed as I am not redirected to zammad after I authorize app.
  It redirect me to this

  

• I changed the protocol to https, unabled all proxys and firewalls
  Does anyone have any idea ?

[MrGeneration]

Your browser is telling you what’s wrong.
It cannot reach the server from the location you’re at.

So most likely you simply provided facebook with a wrong callback URL that doesn’t work.

Check the URL in your browser and ensure it is correct (and working).

[nafissa]

Yes, thank you it was http not https in the callback URL ,but now when I linked it I am not recieving - in my zammad FaceBook channel - comments when I creat a new post, I can only see my post as ticket and my own comments.
I did creat a trigger called FacebookOpen like in : Facebook comments but nothing changed.

Thank you for helping me !

[MrGeneration]

I’m sorry, I’m afraid I can’t follow.
You’re saying that if you create a new post on your timeline you can’t see any answers on this post except your own ones?

[nafissa]

Exactly, I can’t see them in my zammad instance, I do see them on Facebook.
Thank you.

[nafissa]

Hello again, I do have this is the production log file where the trigger I did set for facebook get executed but skipped for the next loop ?
info : " Skip trigger because was already executed for this object "

I, [2020-03-26T10:48:12.633750 #11730-69952539609980] INFO – : Execute trigger (FacebookReopen/4) for this object (Ticket:113/Loop:1)
I, [2020-03-26T10:48:12.665658 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexJob (Job ID: 3c0e2203-3461-4060-aecf-da82329d4d85) because of already existing jo$
I, [2020-03-26T10:48:12.665802 #11730-69952539609980] INFO – : Enqueued SearchIndexJob (Job ID: 3c0e2203-3461-4060-aecf-da82329d4d85) to DelayedJob(default) with argumen$
I, [2020-03-26T10:48:12.666938 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexAssociationsJob (Job ID: b9b3708b-884a-4c2c-96fb-7d10a5da5701) because of already$
I, [2020-03-26T10:48:12.667060 #11730-69952539609980] INFO – : Enqueued SearchIndexAssociationsJob (Job ID: b9b3708b-884a-4c2c-96fb-7d10a5da5701) to DelayedJob(default) $
I, [2020-03-26T10:48:12.671695 #11730-69952539609980] INFO – : Won’t enqueue SearchIndexJob (Job ID: 9a7f5bcb-0815-4bff-9b09-e4b9fd719e78) because of already existing jo$
I, [2020-03-26T10:48:12.671817 #11730-69952539609980] INFO – : Enqueued SearchIndexJob (Job ID: 9a7f5bcb-0815-4bff-9b09-e4b9fd719e78) to DelayedJob(default) with argumen$
I, [2020-03-26T10:48:12.683871 #11730-69952539609980] INFO – : Skip trigger (FacebookReopen/4) because was already executed for this object (Ticket:113/Loop:2)
Could this be why I am not recieving the comments ?

[MrGeneration]

@nafissa

I do have this is the production log file where the trigger I did set for facebook get executed but skipped for the next loop ?
info : " Skip trigger because was already executed for this object "

This message is normal and just indicates that Zammad broke out of a potential loop.
This happens if a trigger would have fired twice for the same operation and thus we only run it once.

I honestly currently can’t tell why this is happening, but am a bit short on time to proberbly test it. Sorry.

[nafissa]

Thank you for your reply, just one question I can’t see the permission after linking the account to zammad , in the documentation screenshots provided by zammad there are permissions. do you have any idea ? Thank you.

[MrGeneration]

Looks like the account you used to link to facebook with isn’t having any facebook pages.

[nafissa]

Thank you for reply, I made sure that the account was linked to a facebook page, as I said before I do receive the posts and comments of the admin but I do not receive people’s comments.