External agents / permissions to view only assigned tickets

We use Zammad quite a while for our tech support team, but when internal capacity is limited, we have several “external agents” working on tickets with us. We would really like to open Zammad to them to work on tickets with the internal staff, but as of now, I don’t see any way to limit access to only those tickets they should work on.

Of course I could start a new group for every one of them and move tickets around, but this gets rather messy when there are several to a lot of external agent.

I would really like to see an addition to the permissions page to allow only work on tickets that are assigned to the logged in agent.

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