External agents / permissions to view only assigned tickets

Feature requests
1

We use Zammad quite a while for our tech support team, but when internal capacity is limited, we have several “external agents” working on tickets with us. We would really like to open Zammad to them to work on tickets with the internal staff, but as of now, I don’t see any way to limit access to only those tickets they should work on.

Of course I could start a new group for every one of them and move tickets around, but this gets rather messy when there are several to a lot of external agent.

I would really like to see an addition to the permissions page to allow only work on tickets that are assigned to the logged in agent.

4 Likes
2

@RedTiger26 Im looking for the same behaviuor. Did you finally got it? Can you share?

Thank you

3

It’s not possible in the Zammad core - this is why this is a feature request.
If you require this function, please vote the first article with an heart.

4

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