Title: Exportfeature for Knowledge Base
Hi there,
I would like to request a new feature for Zammad.
We have been using Zammad as our ticket system for years, but at the time we decided against using the Knowledge Base. Recently, the topic came up again, so we took another look at the Knowledge Base. While its features generally meet our needs, one important question remains:
How can we export the entire Knowledge Base if something stops working as expected, or if we decide to migrate to another Knowledge Base provider in the future?
This is why I would like to request an official export feature for the Knowledge Base — one that preserves the full structure, formatting, and all attachments.
Your Zammad environment: Cloud
- Average concurrent agent count: 15
- Average tickets a day: 100
- What roles/people are involved: Internal IT and Software Development