Export/Import User and Password

Is it possible to export OTRS Users with password and import it to Zammad? If yes, how?

The OTRS migrator does migrate user accounts as well.
That is if you use OTRS 3.3 or newer.

Please note that in Zammad and OTRS passwords of users are encrypted which is why you can’t “export” them. If you want to import users with passwords, you’ll have to know these passwords. That’s a bad idea in my opinion.

I’d suggest to use the password reset functionality of Zammad.

Documentation should help as well:

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.