Exponential backoff on email sending for flood storm prevention

Feature requests
1

Hi folks :slight_smile:
At MrGenerations request Moving this to a feature request.

I have seen ticketing systems implement email flood protection by using exponential backoff, e.g. if a customer submits $NUMBER of tickets in $TIME then flood protection will reject further tickets for $WAIT_PERIOD.

More advanced solutions will increase $WAIT_PERIOD according to an exponential scale (or Fibonacci sequence) if flood protection is triggered again within $WAIT_PEROIOD+$TIME.

This is how Zendesk does it for example: About mail loops and Zendesk email – Zendesk help

1 Like
2

This just happened to us as well, any news regarding the feature or potential workarounds?

3

You can use a postfix proxy with policyd to implement this. Check out this (old) article for some context: share everything: Limit Mail With Policyd

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